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Privacy statement

Reineholmen Hotell Eiendom AS is responsible for the processing of personal data as described in this privacy statement. In this privacy statement, we explain what kinds of personal data we store and how we process them. This privacy statement applies to: www.reineholmen.no

Personal Data We Collect and Process We process the following categories of personal data:

  • Basic information: name, date of birth

  • Contact information: address, phone number, email address

  • Account and profile information: Settings, preferences

  • Payment information: Transaction information, payment method

  • Customer history and engagement: order and delivery information, shopping cart movements, discount codes, loyalty program information,

  • Customer history and engagement: active products and agreements as well as products and services you have had in the past, how much and how often they are used, status on products/services,

  • Customer activity: reading and action history from app, websites, or electronic communication we send out. Plus technical information about the devices you use.

  • Cookies: see our information about cookies here:

Personal data is mostly collected directly from you or generated in connection with you using our services and products. When we collect personal data from other sources, we obtain personal data from the following sources:

How We Use Personal Data

  • Service Delivery/Contract Conclusion: We use your personal data to fulfill our agreements with you, i.e., when you have ordered a product or service from us. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill a contract with you.

  • Customer Relationship Management: We use your personal data to manage our customer relationship with you. This can include customer service, complaint handling, and error correction regarding your customer relationship. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill a contract with you.

  • Analysis, Business Development, and Service Improvement: We continuously work to develop and improve our services and products. Much of this work involves analyzing various forms of personal data, such as customer activity, customer history, and account and profile information. The legal basis for processing personal data for this purpose is our legitimate interest.

  • Customized User Experience: We customize the user experience and communication to your customer relationship using personal data. The legal basis for processing personal data for this purpose is our legitimate interest.

  • Sales and Marketing: We use personal data in connection with the sales and marketing of our products and services, for example, by sending you emails. The legal basis for processing personal data for this purpose is our legitimate interest. You have the option to opt-out of part of this processing, for example, by opting out of receiving emails from us. In addition, we may also ask for your consent to use your personal data for so-called profiling, where we deduce interests and needs based on your personal data. The purpose of profiling will be to make our marketing more relevant.

  • System Monitoring, Error Correction, etc.: We monitor our systems for errors and problems. Part of these processes involves storing and processing personal data. The legal basis for processing personal data for this purpose is our legitimate interest.

  • Security, Fraud Detection, and Criminal Acts: We process personal data in our work to protect our users and ourselves against fraudulent activity, misuse, and criminal acts. The legal basis for processing personal data for this purpose is our legitimate interest.

  • Compliance with Legal Obligations: In some cases, we are required to process personal data due to other legal obligations. An example of this is information related to sales, which we are required to account for and store according to the accounting law. The legal basis for processing personal data for this purpose is that the processing is necessary to fulfill a legal obligation that rests on us.

Your Rights If you wish to exercise any of your rights, please contact us at post@reineholmen.no

  • Right to Access Your Information: You can request a copy of all information we process about you. Contact the above email address to exercise your right of access.

  • Right to Correction of Personal Data: You have the right to ask us to correct or supplement information that is incorrect or misleading.

  • Right to Deletion of Personal Data: You have the right to have your personal data deleted without undue delay. Therefore, you can ask us to delete information about yourself at any time. However, information that we are required to keep for other legal obligations (such as the accounting law) will not be deleted.

  • Restriction of Processing of Personal Data: In some situations, you can also ask us to limit the processing of information about you. You do this by managing consents or reservations in our solutions.

  • Object to Processing of Personal Data: If we process information about you based on our tasks or based on a balancing of interests, you have the right to object to our processing of information about you. You do this by managing consents or reservations in our solutions.

  • Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format. Contact the above email address to have your personal data delivered.

You can complain about our processing of personal data We hope you will inform us if you believe we are not complying with the rules in the personal data act. Please first inform us through the contact or channel you have already established with us. You can also file a complaint about our processing of personal data. You do this to the Data Inspectorate.

This privacy statement is based on a template for privacy statements from gdprcontrol.no

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